Sign in to FairPro

Your first sign-in

Your administrator invites you, and FairPro emails you a temporary password. Open FairPro at app.fairpro.com.au.

1. Type your Work email and choose Continue.
2. Type the temporary password from the email and choose Sign in.
3. Under New password, choose your own password and choose Set password and continue.
4. Set up a second way to sign in. FairPro asks everyone for more than a password, so you choose a passkey or an authenticator app before you go on.

If your organisation uses single sign-on, FairPro takes you to your organisation’s sign-in page after step 1 instead. Sign in there as you do for your other work apps.

A passkey or an authenticator app

On Set up a second way to sign in, choose one of the two. It takes a minute.

A passkey lets you sign in with your fingerprint, face or device PIN, with no password to type. It is the one we recommend. Choose Create a passkey and follow what your browser or phone asks.

An authenticator app shows a code to type after your password.

1. Open an authenticator app on your phone, such as Microsoft Authenticator or Google Authenticator.
2. In Name for this app, type something that tells your apps apart, such as Work phone.
3. Add an account in the app and scan the QR code. If you cannot scan it, type the key shown under it into the app instead.
4. Type the 6-digit code the app shows and choose Confirm and turn on.

Signing in each day

1. Type your Work email and choose Continue. FairPro remembers the address you last used on this device.
2. Sign in with your passkey, or type your Password and choose Sign in.
3. If you use an authenticator app, type the 6-digit code it shows now and choose Continue.

A passkey on another device still works: your browser can show a QR code to scan with your phone. To sign in as someone else, choose Use a different email.

Forgot your password

1. On the sign-in page, choose Forgot your password?
2. Type your Work email and choose Email me a code.
3. Type the 6-digit code from the email and a New password, then choose Set new password.

Use the code in the newest email. If it does not arrive, choose Send a new code. If you were invited but never signed in, FairPro emails you a new temporary password instead.

Managing your passkeys and app

Open My settings and the Sign-in and security tab.

1. To add a passkey, type a Name for this passkey if asked, such as work laptop, and choose Add a passkey on this device.
2. To remove one, choose Remove with its name beside it.
3. To add or remove an authenticator app, use Two-factor sign-in on the same tab.

Add a second passkey on another device, such as your phone, so losing one does not lock you out. FairPro always keeps at least one passkey or app, and emails you when a passkey is added or removed. Lost your phone or passkey? Ask your FairPro administrator to reset your sign-in.